We’d like to thank you for trying out SiteJuice as your SEO Tool. Some of the feedback we’ve received shows us that the tool is not as intuitive as we initially thought, and we’re working hard to make some usability changes. This is not something we can accomplish in a week, so we’re launching the next best thing: live chat!
We’re excited to announce the availability of live chat today to help answer your questions in real time, so we encourage you to use this feature when something isn’t obvious, or you’re getting frustrated with the UI.
Or if you’re bored and just want to chat with Graham, Ryan, or Vid. 
If you’ve never used a live chat feature before, it’s rather simple. There is now a link in the header at the top right you can click which will launch a separate window for the chat. Enter a screen name with your question and click submit to get started. You’ll automatically be connected to one of us here who can help you. That’s all there is to it! If we happen to be unavailable, you can still submit a question through the chat window and we will get on it right away.
A few things we’re working on:
- making the user interface more intuitive. Some folks have mentioned that the green banner is confusing and looks like primary navigation, and everything else is sub navigation.
- There are a couple of bugs in Link Analysis and Keyword Watch. You may see some keywords come up with no search volume, or the position is incorrect. Link Analysis is not scoring each link properly in some cases.
- We’re going to put an “In process” indicator for ech new keyword that you add to Keyword Watch, and also add a button to allow you to add all of the keyword suggestions at once.
- Competitor Monitoring may show you some competitors in the list that you did not add…..we believe we fixed that this morning
Please continue to provide feedback – we appreciate your support!
