Pear Analytics

We’d like to thank you for trying out SiteJuice as your SEO Tool.  Some of the feedback we’ve received shows us that the tool is not as intuitive as we initially thought, and we’re working hard to make some usability changes. This is not something we can accomplish in a week, so we’re launching the next best thing: live chat!

We’re excited to announce the availability of live chat today to help answer your questions in real time, so we encourage you to use this feature when something isn’t obvious, or you’re getting frustrated with the UI.

Or if you’re bored and just want to chat with Graham, Ryan, or Vid.

If you’ve never used a live chat feature before, it’s rather simple. There is now a link in the header at the top right you can click which will launch a separate window for the chat. Enter a screen name with your question and click submit to get started. You’ll automatically be connected to one of us here who can help you. That’s all there is to it!  If we happen to be unavailable, you can still submit a question through the chat window and we will get on it right away.

A few things we’re working on:

• making the user interface more intuitive.  Some folks have mentioned that the green banner is confusing and looks like primary navigation, and everything else is sub navigation.
• There are a couple of bugs in Link Analysis and Keyword Watch.  You may see some keywords come up with no search volume, or the position is incorrect.  Link Analysis is not scoring each link properly in some cases.
• We’re going to put an “In process” indicator for ech new keyword that you add to Keyword Watch, and also add a button to allow you to add all of the keyword suggestions at once.
• Competitor Monitoring may show you some competitors in the list that you did not add…..we believe we fixed that this morning

Please continue to provide feedback – we appreciate your support!

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Dear Beta Testers,

We released an update to the Settings page this week that should make the process much easier.  Here is what the changes are:

1.  Now you simply add a page to your account, and we break it out into the domain/page hierarchy for you.  No more having to create the domain, and then the pages under it.

2.  It will be easier to see what reports are currently running.  You’ll see the last report ran for each domain, as well as what’s currently running in the queue.  An email will still be sent when the analysis is complete.

3.  Now you can edit and delete domains, pages and competitors.  When you delete a page, that page and all of its history will be deleted.  When you edit a page, the old version will be deleted, and we will start tracking the new version since we assume that it was primarily a typo.

4.  There is now the ability to archive domains and the pages and competitors associated with them.  For SEO consultants, this might be useful if you work with several clients and you want to move one into an inactive status.  Analysis on those domains, pages and competitors will stop until they are unarchived.  Once unarchived, the analysis will resume and all of the previous data will be available.

Thanks for all your feedback, keep it coming, and we’ll keep making Sitejuice better for you.

Not using SiteJuice yet?  Sign up here.

1 Comment »Tags: SiteJuice Updates